Terms of use


Please read these terms and conditions carefully before using our site. By using this site, you agree to the terms and conditions contained herein and that you have the legal authority to accept these terms and conditions. Furthermore, we reserve the right to change the terms and conditions of use at any time, without prior notice. If you are using the site after we post a change, you accept that change. You should check these terms and conditions periodically.

We have made every effort to present the content on the website accurately, but additions, modifications, and changes may occur. Content on this website is provided "as is"; its representatives make any representation or warranty with respect to its content.

Prices and availability are subject to change without notice. This copyright notice applies to all proprietary pages, images, text, programs, and other material available throughout this Internet site (collectively, this "Publication").

 

Conditions and Warranty


Telecomate is an outstanding ICT products and solution provider in China, which evoluted from a telecom engineering company. We are easily to access massive telecom surplus network equipments resources. Additionally, Telecomate is networks product and solutions experts with deep experience, and aims to give new life to those surplus original new resources, offering to global companies like ICT, ISP, Distributors, Network Engineerings, Telecom Operators etc.. Telecomate is an independent reseller and is not affiliated with any of the manufacturers of the equipment quoted. All prices are in US dollars. Quoted and actual delivery dates may vary due to events beyond our control.

Generally, all products provided by Telecomate, will come with standard vender like 1 year warranty. But if products fail during warranty time, please contact with your sales representative, or email to support@telecomate.com to verify your problem and enquire solutions for the failed products. If the problem still can't be fixed by remote support trouble shooting methods i.e. email or phone support, then return procedure triggered.

Special Orders: Telecomate Non-stock items are considered Special Orders. Special Orders are non-returnable and all sales of Special Orders are final. Warranty covers DOA equipment or equipment failing to perform to manufacturer's specs. Warranty does not cover misuse and/or damage due to improper installation, configuration changes and/or operation of the equipment.

 

Card Holder Security and Privacy


All credit card holder information is transmitted through a secure payment gateway. Telecomate does not store any credit card information on its web servers. Telecomate does not share customer information with any third party. All orders are charged at time of customer purchase.

 

Shipment & Packaging


The method of shipment shall be selected by you the customer. Our goal is to ship within 72 hours after the receipt of the order for in-stock items. Shipment delays can happen from time-to-time for a variety of reasons. Telecomate attempts to keep its customers informed when an order is delayed; however Telecomate is not responsible for any consequential damages as a result of any delays. Telecomate does not guarantee delivery on a certain date and/or time. Partial orders are shipped when certain items are not in stock. Telelcomate may wait to complete an order prior to shipping at customer’s request. Telecomate strives to complete all orders within 20 working days following order receipt. For details, please refer to in shipping&delivery.

The Networking products shall be packaged in accordance with Telecomate's then current packaging specifications for Network products for the mode of shipment that the customer selects. Currently Telecomate uses carton and wooden boxes to package every order. In the event the item arrives damaged, it is the responsibility of the customer to report to FED-EX any damaged equipment received. Teleocmate will work with the customer and FED-EX to resolve in-transit damaged goods issues in a timely manner. Customers are liable to the extent with which the specific carrier‚ attaches blame from their investigation.

 

Payment Terms


Wire Transfer: Telecomate accepts domestic and international wire transfers. Please contact your Account Manager for more information.

Paypal: For our new client, we provide paypal payment to protect bilateral interests. Paypal is more suitable for online buying.

Please note Telecomate works closely with law enforcement agencies to investigate and pursue fraudulent orders. Any fees associated with legal action due to fraudulent orders are the sole responsibility of the customer.

 

Products


To provide the highest quality of Huawei products to our every customer, Telecomate’s all in stock items must pass our test before be put into the warehouse, screen out the disqualified items in the entrance and also will go through rigorous testing procedure during the stock and before shipment.

All operation procedures obey ESD standard.

Telecomate continually upgrades and revises products and prices. Telecomate may revise and discontinue products or change prices at any time without prior notice to customers.

 

Refunds/Credits


To provide the highest quality of Huawei products to our every customer, Telecomate strictly tests every product before be put into the warehouse, and also will go through rigorous testing procedure during the stock and before shipment. Generally, all products provided by Telecomate, will come with standard vender like 1 year warranty. But if products fail during warranty time, please contact with your sales representative, or email to support@telecomate.com to verify your problem and enquire solutions for the failed products. If the problem still can't be fixed by remote support trouble shooting methods i.e. email or phone support, then return procedure triggered. 

 

Service & Support


As we possess professional technical team from vendors, we can provide high quality products to every our customer, to let every customer experience the professional service from Telecomate. Our sales representatives will be very patient to answer your questions and confusions. We can avoid incompatibility problem result from insufficient communication or incomformity of product model to maximum extent.

Once you bought products from us, we will provide the best after sale service for you. Delivery is the first thing we must do good to every customer. We will continuously track your cargo until it arrives to your country or region. If there is something wrong during the delivery, we will do our utmost to help for you.

After you received your products, maybe the next things are configuration and management. We promise, any technical support problem, we are willing to explain for you as we always did to our previous customers. So welcome to consult if there’s any technical question.

 

General


This Agreement shall be deemed effective upon execution thereof by the Customer and acceptance thereof by an authorized representative of the Telecomate. Any cause of action arising out of or related to this Agreement must be brought no later than one year after the cause of action has accrued. This Agreement is the exclusive agreement between the parties relating to the subject matter hereof and supersedes all prior understandings, writings, proposals, representations or communications, oral or written, of either party. This Agreement may only be amended by a writing executed by the authorized representatives of both parties. This Agreement shall be interpreted in accordance with the substantive laws of Hong Kong.