Warranty is divided into the following dimensions:


In-Stock dimension

To provide the highest quality of Huawei products to our every customer, Telecomate’s all in stock items must pass our test before be put into the warehouse, screen out the disqualified items in the entrance and also will go through rigorous testing procedure during the stock and before shipment.

All operation procedures obey ESD standard.


Pre-sale dimension

As we possess professional technical team from vendors, we can provide high quality products to every our customer, to let every customer experience the professional service from Telecomate. Our sales representatives will be very patient to answer your questions and confusions. We can avoid incompatibility problem result from insufficient communication or incomformity of product model to maximum extent.

Any pre-sale problem, please contact with us at [email protected] or give us a call at +852-3062-2667


Payment dimension

Payment made by Paypal online and by wire transfer offline, to ensure your payment security.

 For our new client, we provide paypal payment to protect bilateral interests.

Paypal is more suitable for online buying. After the paying steps in terms of payment, the payment may be confirmed, and we will prepare the shipment, shipping information will be provided to you once it available. You don’t have to worry about the security.

Please note: To guarantee the security of payment. When paying through paypal, paypal system will generate a 4.4% commission charge of total money, while our quotation doesn't include this 4.4% commission charge. However, for customer who bought from us for the first time. Telecomate will bear the 4.4% of commission charge; for return customers, we hope you can made payment by wire transfer; if customer still uses the paypal method, then the 4.4% commission charge will be added in the total amount. 

Wire transfer is generally applies to offline buying. Following the guidance in terms of payment, you will easily pay by wire transfer. Your order is pending untill payment is confirmed, Shipping information will provided to you, once it available.

For our return customer, we prefer wire transfer. Please contact with our sales representative to gain more payment information if there’s any other confusion.


After-sales dimension

Telecomate provide all products a standard vendor like warranty.

All products are vender original products, they are purchased as a project purpose before, stock in the warehouse as spare parts, not been used. Some scratching or copper rust might be seen on the modules, that may caused by carry, inserting in/out from chassis during our in-stock and pre-delivery testing, and certain time of stocking. In normal condition, the scratching and rust are very slightly. When meet with this situation, a picture will send to you first to obtain your confirmation, before delivery to you.

Once you bought products from us, we will provide the best after sale service for you. Delivery is the first thing we must do good to every customer. We will continuously track your cargo until it arrives to your country or region. If there is something wrong during the delivery, we will do our utmost to help for you.

After you received your products, maybe the next things are configuration and management. We promise, any technical support problem, we are willing to explain for you as we always did to our previous customers. So welcome to consult if there’s any technical question.

Generally, all products provided by Telecomate, will come with standard vender like 1 year warranty. But if products fail during warranty time, please contact with your sales representative, or email to [email protected] to verify your problem and enquire solutions for the failed products. If the problem still can't be fixed by remote support trouble shooting methods i.e. email or phone support, then return procedure triggered. 

See details when you start the return procedure to return policy.

If there’s any after-sale question please e-mail at [email protected] or call at: +852-3062-2667