Warranty Policy
The warranty for all categories is listed in the table below and begins from the delivery date of the order.
Category
- Ethernet Switch
- OLT/Board
- ONT
- EDFA/OT/OR
- WDM/SDH
- Enterprise Router
- Site Power
- Optical Transceiver
Warranty (Year)
- 3
- 3
- 1
- 1
- 3
- 3
- 1
- 3
Attention
- -
- -
- -
- -
- -
- -
- -
- -
- Note: All warranty terms above apply only to new products from this website. For more details, please contact csd@telecomate.com.
Returns and Exchanges
If the goods are damaged or cannot work normally due to non-human factors, please provide us with the corresponding certificate(photos, videos, or we check it remotely), and the return and replace process can be entered after the technical department verifies. The commitment of freight needs to be assessed by both parties based on the actual situation.
1.Refunds process
Application for return
Online audit
Returning items
Refund processing
2.Exchange process
Request a replacement
Online audit
Returning items
Shipping new products
Maintenance Service
If it turns out to be a network failure, our technical team is ready to provide remote support and collaborate closely with you to resolve the issue as quickly and efficiently as possible.
If it is a hardware problem, it needs to be returned to the factory for repair. The commitment of freight needs to be assessed by both parties based on the actual situation.
Insurance Claims
The Insurance is purchased voluntarily by customers. If the goods are lost or damaged without insurance, Telecomate.com will not bear any responsibility.
In the case of shipment with insurance, if the package is lost or the goods are damaged in transit, we will initiate a claim to the insurance company to reduce the loss of the customer and ensure the safety of the customer’s property.
