Our professional tech support team will provide you with comprehensive services,
including pre-sales consultations, lab test before shipment, and online technical support.
We are committed to providing you with an exceptional experience throughout your purchase,
assisting with technical issues, and ensuring that your equipment operates normally.
Pre-sales Consultation
Telecomate.com’s exclusive account managers will provide you with comprehensive pre-sales consultation services. This includes demand analysis, detailed technical exchange, and customized solution design. We are committed to offering expert guidance and support to ensure that you receive the most suitable solutions and achieve your business targets.
Demand analysis
Technical exchange
Solution design
Professional Lab Test
Appearance check
Check whether it is the original packaging; whether there are scratches and rust on the equipment; we will screen the products with qualified appearance for power-on test.
Appearance check
Updating the firmware of a device to improve its performance, fix known issues, add new features, or enhance security.
Compatibility test
Ensure compatibility with existing systems.
Test the TX power and RX power of the optical module.
Include ONT compatibility test and optical module alarm compatibility test.
Online Technical Support
Remote experience
Remotely experience ONT (Optical Network Terminal) and other equipment through AnyDesk, which can significantly improve work efficiency and convenience.
Remote technical support
Direct and instant support from expert technicians.
Within the warranty period, if there is any failure of the equipment, our technical team can provide you with remote assistance to solve your problems to the greatest extent.