12 months after-sales warranty
From the time you receive the goods, we will provide you with a 12-month warranty service, and we will actively solve the problems caused by non-manpower during the period.
Paid extended warranty
If 12 months is not enough for you, you can also choose our paid extended warranty service. According to different product categories, you can enjoy the extended warranty service by paying the corresponding proportion of the amount.
Returns and Exchanges
If the goods are damaged or cannot work normally due to non-human factors, please provide us with the corresponding certificate(photos, videos, or we check it remotely), and the return and replace process can be entered after the technical department verifies. The commitment of freight needs to be assessed by both parties based on the actual situation.
If it is a network failure, our technical team can cooperate remotely to assist in solving it.
If it is a hardware problem, it needs to be returned to the factory for repair. The commitment of freight needs to be assessed by both parties based on the actual situation.
The Insurance is purchased voluntarily by customers. If the goods are lost or damaged without insurance, telecomate.com will not bear any responsibility.
In the case of shipment with insurance, if the package is lost or the goods are damaged in transit, we will initiate a claim to the insurance company to reduce the loss of the customer and ensure the safety of the customer's property.