- Q1: What’s your main products?
A: We provide original new Huawei network hardware equipments, such as OLT, ONT, ONU, SDH, DWDM, Switch...
- Q2: What’s the terms of trade?
A: EXW, FOB, CIF, CNF etc., or as your request.
- Q3: How long is the warranty?
A: We provide 1 year warranty for all products.
- Q4: How about the delivery time?
A: If the product is sufficient in the Telecomate.com warehouse, we can delivery within 24 hours on business days after receiving your payment.
If the product is currently out of stock in the Telecomate.com warehouse, generally, it will take 3 to 5 days after receiving your payment.
- Q5: What’s the payment terms?
A: Telecomate.com support T/T and PayPal at present.
- Q6: Do you test products?
A: Yes, of course. All products had been passed our 2-times test procedure before delivery.
- 1. In stock test: check appearance for avoiding defect products, compatibility test, system integration test and hardware reliability test, and stock registration.
- 2. Pre-delivery: retest before delivery, and record product S/N for after-sales service.
- Q7: What’s the shipping measures?
A: Four options: by China Post; by express like DHL/ Fedex/ UPS/ TNT, DHL is default; by air; and by sea. If the weight is less than 2kg, China Post is default. If the cargo weight is more than 2kg, express DHL is default. If the cargo is more than 45kg or more, you can contact sales team: [email protected] to get by air or by sea freight.
- Q8: Do you provide newer firmware if i bought products from you?
A: Yes, we will provide to our clients if we have newer firmware in hand.
- Q9: What’s your MOQ?
A: No MOQ requirement, sample order is welcome.
- Q10: How long does it take to arrive?
A: It will take about 1-3 days to Asia; about 3-5 days to Europe and North America, about 4-7 days to South America and Africa.
- Q11: Which kind of power plug can provide for Huawei ONT?
A: We can provide EU power, CN power, and US power, or as your request.
- Q12: Do the products support OEM?
A: Yes, we can support OEM for some products, if you have any interests, please contact sales team: [email protected]
- Q13: Can i get a lower price if i order a large quantity?
A: Yes, more quantity, lower price. If you have large quantity, please contact sales team: [email protected]
- Q14: Is it possible to know the shipping cost before placing an order?
A: After you add products to shopping cart, please proceed to the checkout page and fill in the shipping address. You can see DHL shipping cost by default. If you want by air or by sea, please contact sales team: [email protected]
- Q15: Will any tax or tariff be charged for my order?
A: Telecomate.com doesn’t charge any tax or tariff for orders. But you may need to pay the possible tariff or import fees caused by customs clearance.
- Q16: Can I modify my shipping address or method?
A：Once the cargo was shipped out, you cannot change shipping address and method. If you have not completed payment, please contact sales team: [email protected] to modify as your request.
- Q17: How can I track my cargo after it is shipped?
A: You will receive a notification email from our sales team once your order is shipped out.
- Q18: What should I do if I forget my password?
A: You can click Forgot Your Password on the sign-in page. You will then receive an email with a link for you to reset your password.
- Q19: How do I create a Telecomate.com account?
A: Click on Register Account and fill in the information to create your Telecomate.com account. With an account, you can:
- 1. Finish checkout faster with a saved shipping address.
- 2. View order history & Track orders conveniently.
- Q20: How will I know if Telecomate.com has received my order?
A: Please make sure you have completed all of the information in the checkout confirmation page.
An order confirmation email will be sent to you once we have received your order, containing all of your order details.
- Q21: What should I do if I don't receive the order confirmation email?
A: If you don’t receive an order confirmation email even though you have completed all the steps, please check whether the order exists in your order history in the account center. If not, please contact sales team: [email protected]
- Q22: When can I get the refund back?
A: If the product has been produced or shipped, you cannot cancel the order. If the product has not been produced or shipped, we will refund to you within 5-7 working days. For details, please contact sales team: [email protected]