Our professional tech support team will provide you with comprehensive services,
including pre-sales consultations, lab test before shipment, and online technical support.
We are committed to providing you with an exceptional experience throughout your purchase,
assisting with technical issues, and ensuring that your equipment operates normally.
Pre-sales Consultation
Telecomate.com’s exclusive account managers will provide you with comprehensive pre-sales consultation services. This includes demand analysis, technical exchange, and solution design. We are committed to offering expert guidance and support to ensure that you receive the most suitable solutions and achieve your business targets.
Demand analysis
Technical exchange
Solution design
Test before Shipment
Appearance Check
Check whether it is the original packaging, whether there are scratches and rust on the equipment, we will select the products with qualified appearance for power-on test.
Firmware Upgrade
Updating the firmware of a device to improve its performance, fix known issues, add new features, and enhance security.
Compatibility Test
Ensure that the products purchased by customers are compatible with their existing systems. Through compatibility test, we ensure optimal performance within their existing usage scenarios.
Functional Test
Conduct functional testing of the optical module, including testing of TX/RX power, and third-party optical module alarm test, etc.
Online Technical Support
Remote Experience
Remotely experiencing devices such as ONT through AnyDesk can significantly improve work efficiency and convenience.
Remote Technical Support
Direct and immediate support from technical team. During the warranty period, if there is any failure of the device, our technical team can provide you with remote assistance to respond to your request as quickly as possible.