A: We provide original new Huawei network hardware equipments, such as OLT, ONT, ONU, SDH, DWDM, Switch…

A: EXW, FOB, CIF, CNF etc., or as your request.

A: We provide 1 year warranty for all products.

A: If the product is sufficient in the Telecomate.com warehouse, we can delivery within 24 hours on business days after receiving your payment.

If the product is currently out of stock in the Telecomate.com warehouse, generally, it will take 3 to 5 days after receiving your payment.

A: Telecomate.com support T/T and PayPal at present.

A: Yes, of course. All products had been passed our 2-times test procedure before delivery.

1. 1. In stock test: check appearance for avoiding defect products, compatibility test, system integration test and hardware reliability test, and stock registration.
2. 2. Pre-delivery: retest before delivery, and record product S/N for after-sales service.

 

A: Four options: by China Post; by express like DHL/ Fedex/ UPS/ TNT, DHL is default; by air; and by sea. If the weight is less than 2kg, China Post is default. If the cargo weight is more than 2kg, express DHL is default. If the cargo is more than 45kg or more, you can contact sales team: csd@telecomate.com to get by air or by sea freight.

A: Yes, we will provide to our clients if we have newer firmware in hand.

A: No MOQ requirement, sample order is welcome.

A: It will take about 1-3 days to Asia; about 3-5 days to Europe and North America, about 4-7 days to South America and Africa.

A: We can provide EU power, CN power, and US power, or as your request.

A: Yes, we can support OEM for some products, if you have any interests, please contact sales team: csd@telecomate.com

A: Yes, more quantity, lower price. If you have large quantity, please contact sales team: csd@telecomate.com

A: After you add products to shopping cart, please proceed to the checkout page and fill in the shipping address. You can see DHL shipping cost by default. If you want by air or by sea, please contact sales team: csd@telecomate.com.

A: Telecomate.com doesn’t charge any tax or tariff for orders. But you may need to pay the possible tariff or import fees caused by customs clearance.

A：Once the cargo was shipped out, you cannot change shipping address and method. If you have not completed payment, please contact sales team: csd@telecomate.com to modify as your request.

A: You will receive a notification email from our sales team once your order is shipped out.

A: You can click Forgot Your Password on the sign-in page. You will then receive an email with a link for you to reset your password.

A: Click on Register Account and fill in the information to create your Telecomate.com account. With an account, you can:

1. 1. Finish checkout faster with a saved shipping address.
2. 2. View order history & Track orders conveniently.

A: Please make sure you have completed all of the information in the checkout confirmation page.

An order confirmation email will be sent to you once we have received your order, containing all of your order details.

A: If you don’t receive an order confirmation email even though you have completed all the steps, please check whether the order exists in your order history in the account center. If not, please contact sales team: csd@telecomate.com.

A: If the product has been produced or shipped, you cannot cancel the order. If the product has not been produced or shipped, we will refund to you within 5-7 working days. For details, please contact sales team: csd@telecomate.com.