This new customer from Chile, who was importing OLT (Optical Line Terminal) from China for the first time, was eagerly anticipating our products. Unfortunately, an accident during transportation resulted in the goods being damaged, which posed a significant problem, especially since the customer urgently needed these devices to commence their upcoming projects.
Upon learning of the situation, we immediately took action. We contacted the transportation company to investigate the incident and coordinated with all relevant parties to address the issue. In parallel, we sought various solutions, including rescheduling transportation and arranging for the replacement of the damaged equipment, to ensure the delivery of intact goods as swiftly as possible.
Once the customer received the undamaged equipment, they greatly appreciated our prompt response and effective resolution.
Through these efforts, we not only resolved the transportation issue but also ensured timely delivery of the goods, allowing the customer to smoothly advance their project.
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