Definition of SNS and Hi-Care.
When customers buy switches, APs, etc., they often ask whether we can provide SNS and Hi-Care?
First of all, SNS and Hi Care are services provided by Huawei to customers.
SNS specifically includes the following items:
SNS (Software Subscription and Support, annual software fee) includes Upgrade (new software version), Update (software patch), Help Desk (hotline) and Online Support (web/e-mail-based question consultation and response, knowledge sharing, etc.).
All advanced software is bound to 1 year of SNS (software subscription) by default. The functions of advanced software are permanent. If you don’t purchase hardware directly from Huawei, but from other suppliers, other suppliers cannot provide Huawei SNS for you, so SNS has no substantial function, but is only for binding advanced software.
S6730-H48X6C
Huawei S6730-H48X6C switch supports 48 10GE SFP+ ports, 6 40GE/100GE QSFP+ ports, 2 hot swappable AC/DC power supplies, 1 AC equipped
Huawei Hi-Care is a comprehensive after-sales service and technical support. Hi-Care has more hardware support than SNS. It aims to help customers solve various problems encountered in the use of Huawei products. Hi-Care services include:
Technical support: Provide 7×24 hours of technical support, including telephone, email and online support, to help customers solve technical problems.
Hardware repair: Provide hardware repair and replacement services during the warranty period to ensure the normal operation of customer equipment.
Software update: Regularly provide software update and upgrade services to ensure that the device runs on the latest version and enjoys the latest functions and security guarantees.
Training and certification: Provide professional training and certification services to help customers and partners improve their technical level and give full play to the advantages of Huawei products.
On-site service: Provide on-site support and services when necessary to quickly respond to customer needs.
If you have any questions, please feel free to contact:csd@telecomate.com.
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