Issue Description one AR6140 router has a response slowness issue After rebooting AR router B, all services working normally. The AR6140 is one of the Huawei AR series routers. Handling Process According to the log file from the live network, the VRRP is flapping on router B on Dec 4th and Dec 5th....
This chapter describes common causes of the fault that the physical status of GE interfaces cannot Go Up of NetEngine 8100 M14/M8, NetEngine 8000 M14/M14K/M8K/M8/M4 & NetEngine 8000E M14/M8 series, and provides the corresponding troubleshooting flowcharts and examples. Common Causes This fault is commonly caused by one of the following: Optical...
Issue Description The customer is reporting that after license activation on Net Engine 8000 M1A was possible to activate only 17 of 31 available ports of this device, the rest of the available ports are shown by system as “Port BW: 100M” Handling Process 1. Check current load license information : [~NE8000]display license Item name ...
Issue Description The NE40E router is showing high CPU usage peaks. Handling Process 1. performed the command "display cpu-usage history 24" around 9:30 am 9th Feb: So, the peak happened at around 23:30 pm on 8th Feb. we have confirmed, in this picture, from the left to the right, the time is from...
Issue Description FAQ-How user without domain name could access to AR router? Solution FAQ-How user without domain name could access to AR router? A: The common configuration is as following. radius-server template domain_test radius-server shared-key cipher %@%@&N=i)rz0;DEvm/AAPN|*KVzI%@%@ radius-server authentication 172.1.1.10 1812 weight 80 radius-server accounting 172.1.1.10 1813 weight 80 undo radius-server user-name domain-included aaa authentication-scheme domain_test authentication-mode radius accounting-scheme domain_test accounting-mode radius accounting start-fail...
Issue Description IPsec tunnel not being up between AR router and other vendor router Handling Process 1) I checked the IPsec configuration on both AR router and other vendor router , and at first Phase 1 wasn’t up and after matching all parameters on both sides , phase1 was UP but still tunnel is still down 2) We checked the “...
Issue Description Applicable Products and Versions: In this example, the switches support Open Shortest Path First (OSPF). Table 4-1 describes the versions and products that support OSPF. Table 4-1 Product and version support for OSPF Networking: As shown in Figure 4-1, the switch directly connects to the NE40E. A VLANIF interface on the switch...
Issue Description NE40E --- clear alarm system config alarm for NE40E device// MGF-NE40E-System config error Alarm Information Handling Process After checking the diagnostic file we found the following : · Device model and software version · · We checked the alarms regarding the system config alarm : Memory is abnormal · Display alarm active 130560/Independent/2020-08-19 10:28:02/-/0xffdc2048/hwSystemConfigError/Major/Start/ OID 1.3.6.1.4.1.2011.5.25.219.2.11.1 The system configuration is incorrect. (EntityTrapFaultID=144133) · Display...
Issue Description Portal authentication fails to be configured for the interconnection between Agile Controller-Campus running V100R002C10SPC403 and the ME60. A message indicating that the authentication fails is displayed on the Portal page. Handling Process 1. Check RADIUS logs. According to the logs, the authentication succeeds. 2. Capture information on the ME60. It is found that...
Issue Description Client want to switch users for DHCP L2 with option82. After they enabled option82 the end users does not get IP. Alarm Information VERSION : MA5600V800R017C10 PATCH : SPH202 PRODUCT : MA5683T Handling Process Collect the details on the OLT (config)#scroll (config)#display patch all (config)#display board 0 (config)#display time (config)#display version (config)#display current-configuration (config)#display log all (config)#display log failure (config)#display alarm active all (config)#display alarm...
Issue Description Device model: NE40E-X8 Software version: V600R009C20SPC600 Symptom: An IPoE terminal is slow in obtaining IP addresses, taking over 20 minutes. Handling Process 1.Log in to the NE40E to check the cause of the user online failure. It is found that the DCHP server times out in waiting for packets sent from DHCP...
Issue Description Before cutover, a customer logs in to an NE40E-X8 using SSH. A default password can be used to increase the level of user login permissions. After the NE40E-X8 is upgraded, the customer cannot use the default password to increase the level of user login permissions. Alarm Information When the...
